About the Village of Mount Prospect
Mount Prospect is a village located in the Northwest suburbs of Chicago, Illinois with over 50,000 residents. The village offers a variety of services to their residents including water, sewer, and refuse utilities.
The Mount Prospect Village Government serves to advance their community’s collective quality of life and potential through adaptive leaderships and leading-edge service delivery.
Leveraging Modern Payment Technology for Greater Efficiencies:
Struggling to offer flexible, equitable payment channels to residents, pursued a centralized payment solution that delivers highly secure and convenient payment options to support every customer. Needing to provide a consistent, modern user experience that maximizes efficiencies, Mt. Prospect selected a cutting-edge payment platform that streamlines processes and leverages a consistent, user-friendly workflow across all payment channels.
Solution: Implementing Multi-channel Payment Channels onto a Centralized Platform:
- Residents have varying schedules that make it difficult to make payments in person during set business hours.
- Limited access to online payment options and discomfort with using technology pose challenges for many residents.
- The use of a drop box poses inherent security risks for collecting payments and delays of payments posting to customer accounts
Results: Greater Access has Boosted Flexibility and Convenience for Customers
By implementing an outdoor kiosk and the online platform, Mt. Prospect has achieved high adoption from customers with 94% average monthly repeat users. The added flexibility provided by the kiosk has led to a significant increase in people making payments in person outside of business hours.
- 94% average monthly repeat users
- Over 3,900 average monthly transactions
- 50% increase in monthly kiosk usage YoY
- 56% increase in after-hours kiosk usage YoY
- 5,300+ users utilize Online Payments platform
