Privacy Policy
Effective Date: December 8, 2023
Introduction
Euna Solutions, is a government technology company with locations in Chicago, Illinois; Springfield, Missouri; and Oakville, Ontario.
This Privacy Policy covers our collection, use and disclosure of information about identifiable individuals and information that can be used to identify any individual (“Personal Information”).
Personal Information may be collected via our websites, software services, social media sites, and other marketing media, which collectively include:
- The use of the https://eunasolutions.com and the websites of Euna Solutions subsidiaries (each, a “Website”);
- Social media messaging and marketing campaigns;
- Electronic communications with Euna Solutions; and/or
- End User accounts created and maintained within Euna Solutions software services.
By visiting any of our websites or using our products and software services (collectively, the “Website”) in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and you hereby consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.
We provide Software-as-a-Service (SaaS) solutions (“Platform Services”) that are intended for use by public sector organizations (our “Customers”) and their employees, customers, constituents, and suppliers (collectively, “End Users” of our Platform Services). When using our Platform Services, our Customers are responsible for maintaining their own privacy policies governing the collection, use and disclosure of any Personal Information entered into our Platform Services. Our Customers are also responsible for obtaining any necessary authorization and/or consent for Personal Information you make available to others through our Platform. Euna Solutions is not a data controller and will adhere to Customer requirements with respect to the processing of Customer information, provided that those requirements are provided to Euna Solutions in writing. Information related to the security and privacy practices associated with our Platform is contained within our product documentation and available to customers and prospective clients upon request.
Euna Solutions does not sell your Personal Information to third parties. We do, however, use third parties to help us provide our services to you. They may have access to your Personal Information as collected by the Website, our Platform Services, or third-party services that are integrated with our Website and Platform Services, as reasonably necessary to perform the contracted tasks on our behalf. Accordingly, we sign agreements, with our third-party vendors and suppliers that do not permit them to sell or disclose any Personal Information we share with them.
This Privacy Policy does not apply to the practices of companies that we do not own or control.
Personal information we collect
Information you choose to provide to us
When accessing the Website, to include registering with our Platform Services, we may ask you to provide Personal Information to:
- Download articles, data sheets or eBooks
- Request a free trial or demo
- Refer a friend to us
- Communicate with us directly
- Create an End User account and user profile
- Participate in a marketing or sales promotion
- Attend trade events and other industry networking events
- Register or attend a webinar or other event
- Participate in programs we may offer from time to time
- Apply for a job opening
- Pay for our services
To support these functions, we may request the following types of Personal Information about you:
- First and last name
- Business contact information to include your email address, phone number, mailing address, job title, and/or company name
- Additional information you choose to include within your End User profile (e.g., a profile picture)
- Information you provide when filling in forms on the Website. For example, to subscribe to our newsletter, respond to a survey, enter a contest or promotion sponsored by us, or request services
- Information you may provide when you report a problem with the Website
- A resume and a cover letter
- Billing and payment information to include credit card information.
If you choose to provide us with a third-party’s Personal Information (the person’s name, email and company) when taking part in our referral program, you represent that you have the third-party’s permission to do so.
Information we automatically collect
As you visit, browse, or use the Website, we may use automatic data collection technologies to collect certain information about your equipment, network connection, interactions with the Website, and usage patterns, including:
- Your search queries and details about pages visited, the links you clicked on, access times, and actions you take in connection with any of the visited pages
- Communications details including location data, logs and other network communication data
- Information about your computer and internet connection, including your IP address, operating system and browser type.
The information we collect automatically is primarily statistical data and does not include Personal Information, but we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. This information helps us to improve the Website so that we can deliver a better and more personalized service to you.
We use cookies throughout the Website to recognize and authenticate visitors and End Users. A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses the Website. We use session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in to our Platform Services. This information allows us to securely process your online transactions and requests. If you disable cookies, you may not be able to take advantage of all the features of the Website and/or Platform Services. We do not link any of the information we use in cookies to any Personally Information submitted by you when you are on the Website; however, we may combine data derived from our usage of cookies with account information of registered users of our Platform Services.
Some content or applications on the Website are served by third parties, including servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. Third parties may use this information to provide you with interest-based, or behavioral, advertising or other targeted content.
We may also collect information when you open email messages from us or click on links within those email messages
Information we may collect from third parties
We may combine information we collect from your direct interactions with us with information obtained through other third-party sources. We also obtain and/or purchase lists from third parties for individuals and companies interested in our products.
The information we collect from third parties may include your name, email address, business address, job title, company name, and telephone number.
How we use personal information
We use your Personal Information to:
- Advertise and market our products and services, including delivering interest-based advertisements on the Website and other sites or content syndication platforms and websites
- Send communications to you about:
- New application features and upgrades
- Our services and offerings
- Event announcements
- Product notices and changes to our terms and policies
- Particular programs in which you have chosen to participate
- Promotional offers and surveys
- Scheduling demos and managing free trials
- Communicate with you directly through emails, calls, chats and video conferencing
- Deliver training and support to our Platform End Users and/or carry out the transactions you have requested
- Process payments for Platform subscriptions. • Create and manage marketing campaigns
- Generate sales leads
- Analyze user clicks and usage of the Website to improve user experience, maximize usage of our services and diagnose problems
- Manage the Website to maintain and deliver requested and contracted services
- Enforce our Website terms and/or separate contracts (if applicable)
- Prevent fraud and other prohibited or illegal activities
- Protect the security or integrity of the Website and Platform Services
- Or otherwise, as disclosed to you at the point of collection or as required or permitted by law.
Please note that sometimes we may record a conference call in which you participate. If we do so, we will announce that a recording is taking place and enable you to opt-out
How we share personal information
We may share your Personal Information in the following ways:
- Internally: We may share your information with our parent, subsidiary, and affiliate entities and our portfolio of companies
- With Our Service Providers: We may share your information with third parties who perform services on our behalf. For example, this may include companies that send emails on our behalf or help us run the Website
- With Our Business Partners: This may include companies that deliver online advertisements
- With Any Successors to All or Part of our Business: For example, if we merge with, acquire or are acquired, or sell part of its business to another entity. This may include an asset sale, corporate reorganization or other change of control
- For Other Reasons We May Describe to You.
In addition, we may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other End Users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:
- Satisfy any applicable law, regulation, legal process or governmental request
- Enforce our contracts or user agreements, including investigation of potential violations hereof
- Detect, prevent, or otherwise address fraud, security or technical issues.
The above may include exchanging Personal Information with other companies and organizations for fraud protection and spam/malware prevention. Notwithstanding the general terms of this policy, the collection, use, and disclosure of Personal Information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders.
How we secure personal information
We are committed to protecting the security of the Personal Information we collect, process, and store.
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. To do this, we use a variety of physical, administrative and technical safeguards designed to help protect it from unauthorized access, use and disclosure. We have implemented best-practice standards and controls in compliance with internationally recognized security frameworks. We use encryption technologies to protect data exchanged with our Website.
The safety and security of your Personal Information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for ensuring the password is hard to guess and is kept confidential.
Unfortunately, the transmission of information via the internet is not completely secure. Although we have implemented commercially reasonable safeguards to protect your Personal Information, we cannot guarantee the security of Personal Information transmitted to our Website.
Your rights
We provide the same suite of services to all our Customers and End Users worldwide. We offer the following rights to all individuals regardless of their location or applicable privacy regulations. For Personal Information we have collected from and about you, you have the right to:
- Obtain information about what Personal Information we have about you and receive a copy of the information
- Update or correct your Personal Information or ask us to do it on your behalf
- Request that we delete your Personal Information at any time. We will communicate back to you within a reasonable timeline the result of your request. We may not be able to delete or erase your Personal Information, but we will inform you of these reasons and any further actions available to you
- Object to our processing of your Personal Information for direct marketing purposes. This means that we will stop using your personal information for these purposes
- Ask us to limit the way in which we use your Personal Information
- Request that we export to you in a machine-readable format all the Personal Information we have about you. If this is not technically feasible, we will inform you of these reasons and any further actions available to you.
If you would rather not receive marketing communications from us, you can click the “Unsubscribe” link in e-mails we send you to stop receiving marketing communications.
You may also choose which information we collect automatically from your device by controlling the cookie settings on your browser or by indicating your cookie preferences through our Website. If you opt-out of receiving marketing communications, we may still communicate with you regarding security and privacy issues, servicing your account, fulfilling your requests, or administering any promotion or any program in which you may have elected to participate.
Our application and services are intended for business use, and we do not expect them to be of any interest to minors. We do not intentionally collect any Personal Information of consumers under the age of 13. If you believe that a child under 13 may have provided us with their Personal Information, please contact us at [email protected].
If you would like to exercise any of the rights described above, please contact us at [email protected].
You also have the right to lodge a complaint with the local organizations in charge of enforcing the privacy legislation applicable in your territory.
How long we keep your personal information
We retain Personal Information as long as it is necessary to provide the services to you and our customers, subject to any legal obligations to further retain such information.
We may also retain Personal Information to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Service and take other actions permitted by law.
The information we retain will be handled following this Privacy Policy.
Information connected to you that is no longer necessary and relevant to provide our services may be de-identified or aggregated with other non-personal data. This information may provide insights that are commercially valuable to Euna Solutions, such as statistics of the use of our services.
Storage and transfer of information
We process data, including Personal Information, in locations in the United States, Canada, and AWS (Amazon Web Services) in Europe and rely on legally provided mechanisms to lawfully transfer data across borders, such as contracts incorporating data protection and sharing obligations. Euna Solutions uses AWS located in the European Union to store data for our European Customers. However, Personal Information may be transferred to subprocessors in Canada and the United States in accordance with this Privacy Policy and applicable laws.
We provide the capability for the return, transfer and/or disposal of Personal Information securely.
By submitting Personal Information or otherwise using the Website or our Platform Services, you agree to this transfer, storing or processing of your Personal Information in Canada and the United States. You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies relative to the country or territory where the data is stored under lawful access regimes or a court order.