Accessibility

Commitment to Accessibility

Euna Solutions is committed to providing an accessible environment for all individuals who may enter our premises, access our information, or use our services. As an organization, we respect and comply with the requirements of applicable legislation.  We strive to provide an accessible and welcoming environment for everyone by identifying and removing barriers in our workplace and ensuring that new barriers are not created. We are committed to meeting the needs of individuals with disabilities in a timely and integrative manner that respects their dignity and independence. Providing an accessible environment is a shared effort, and we work with the necessary parties to make accessibility for all a reality.

Establishment of Accessibility Policies and Plans

Euna will develop, implement, and maintain policies governing how it will achieve accessibility. These documents will be made publicly available, and in an accessible format, upon request.

The Company will establish, implement, maintain, and document a multi-year accessibility plan outlining its strategy to prevent and remove barriers and meet its requirements under applicable law. Accessibility plans will be made available in an accessible format, upon request, and will be posted on the Company’s website.

Privacy Policy
Terms of Use

Accessibility Plan

Completed initiatives

Euna has completed the following initiatives to support the prevention and removal of barriers:

  • Reviewed and updated our accessibility policies to ensure alignment with applicable legislation
  • Developed an accessibility plan that will be reviewed at least once every five years
  • Developed the Euna Accessible Format Request Form to support information accessibility requests

New and ongoing initiatives

Euna plans to take or is in the process of completing the following initiatives to prevent and remove barriers:

  • Continue to review current policies to identify accessibility gaps
  • Review Ontario’s guide on “How to make information accessible” for additional ideas to evolve Euna’s accessibility offerings
  • Review Ontario’s guide on Common barriers and solutions for additional ideas to evolve Euna’s accessibility offerings
  • Review Euna’s website pictures to ensure they contain descriptions or alt tags for people who rely on assistive technology
  • Review marketing and communications efforts for inclusion of people with disabilities to ensure they reach all audiences
  • Review marketing collateral such as flyers, brochures, podcasts and YouTube videos to ensure they are accessible
  • Review accessibility considerations when making plans for events. Consider using an accessibility checklist for events
  • Invite people with disabilities and those who have experience with people with disabilities to comment on our plan

If you have any questions about this plan or its initiatives, or if you want to receive a copy of the plan in a different accessible format, please complete the Euna Accessible Format Request Form or opens a new windowcontacting us directly.

Accessible Customer Service Policy

The Company is committed to providing our customers with consistently high levels of service. As part this commitment, we strive to provide an accessible and welcoming environment for everyone who may enter our premises, access our information, or use our services as per applicable laws. This policy sets out the standards for the provision of goods, services, and facilities to the public.

Guidelines

The Company will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration, and equal opportunity. The Company will:

  • Post copies of the Company’s accessible policies publicly
  • Upon request, provide an alternative format that meets the requesting individual’s accessibility needs using alternative methods of access when necessary
  • Requests can be made using the Euna Accessible Format Request Form.
  • Ensure that customers can access appropriate feedback mechanisms and can contact the Company regarding concerns.
  • Ensure that the Company’s facilities, products, and services are accessible to persons with a disability.
  • Provide all team members with applicable accessibility training in accordance with relevant legislation.

Training requirements

  • The Company will provide training for its employees and volunteers regarding accessibility standards and requirements including individuals who are responsible for developing the Company’s policies or others who act on behalf of the organization
  • Training will be provided to employees within three weeks of hire date
  • Training covers the following:
    • A review of the purpose of applicable legislation
    • A review of the requirements of the customer service standards;
    • Instructions on how to interact and communicate with people with various types of disabilities;
    • Instructions on how to interact with people with disabilities who use assistive devices or require the assistance of a guide dog or other service animal or a support person;
    • Instructions on how to use equipment or devices that are available at our premises or that we provide that may help people with disabilities;
    • Instructions on what to do if a person with a disability is having difficulty accessing our services; and
    • Policies, procedures, and practices of the company pertaining to providing accessible customer service to customers with disabilities.
    • Changes to legislation, procedures, policies, or practices.
  • The company keeps a record of training that includes the dates training was provided and the number of employees who attended the training. Where required, retraining is provided to ensure compliance with the company’s policies and procedures.

Notice of temporary disruptions

Euna makes all reasonable efforts to provide notice of any temporary disruptions to facilities or services that customers with disabilities rely on to access or use goods or services.

When disruptions occur, the company informs individuals by:

  • Posting written notices in conspicuous places, including at the point of disruption and all entrances; and
  • Informing verbally upon arrival


The following information is provided regarding the disruption, unless it is not readily available or known:

  • Goods or services that are disrupted or unavailable;
  • Reason for the disruption;
  • Expected duration; and
  • A description of alternative services or options that are available.

Service animals

A customer with a disability who is accompanied by a service animal is welcome to access to premises that are open to the public and keep the animal with them. If it is not readily apparent that the animal is a guide dog or service animal, employees may respectfully ask the individual to provide documentation from a designated regulated health professional college indicating the animal’s service status. The customer who is accompanied by a service animal is responsible for maintaining control of the animal at all times.

Feedback process

Feedback may be shared verbally – in person or by telephone or in writing – mail, website, or e-mail at the coordinates provided on our website. Any feedback received will be reviewed and addressed as soon as practicable.

Accessible Employment Standard Policy

Definitions

Accessible Formats – Include but are not limited to large print, recorded audio and electronic formats, braille, and other formats usable by persons with disabilities.

Communication Supports – Include but are not limited to captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.

Training

The Company will provide training for its employees and volunteers regarding applicable law as they pertain to individuals with disabilities. Training will also be provided to individuals who are responsible for developing the Company’s policies and all other people who provide goods, services, or facilities on behalf of the Company.

Training will be provided as soon as it is reasonably practicable. Training will be provided on an ongoing basis to new employees and as changes to the Company’s accessibility policies occur.

The Company will maintain records of the training provided, when it was provided and the number of employees that were trained.

Recruitment, assessment and selection

The Company will notify employees and the public about the availability of accommodation for job applicants who have disabilities. Applicants will be informed that these accommodations are available, upon request. Where accommodation is requested, the Company will consult with the applicant and provide or arrange for suitable accommodation that meets their individual needs. Successful applicants will be made aware of the Company’s policies and support for accommodating people with disabilities.

Accessible workplace information

Euna ensures that new employees are aware of the policies and supports available for employees with disabilities as soon as reasonably possible after beginning employment and all employees are informed of any updates to existing policies.

Upon request, the company provides or arranges for the provision of accessible formats and communication supports for employees with disabilities regarding information needed to perform their job and other information that is generally available to all employees in the workplace. Individualized workplace emergency response information is also provided to an employee with a disability where necessary. An employee who requires workplace information in an accessible format or with communication supports should contact the Euna HR Team at [email protected]. The company will consult with the employee making the request to determine the best way to provide the accessible format or communication support.

Individual accommodation plans

The Company creates and documents individual accommodation plans for employees with disabilities upon request. An employee with a disability who requires an individual accommodation plan should inform their manager, who will inform the Euna HR Team at [email protected].

Please refer to our Human Rights Policy for more information on requesting an accommodation.

Performance management and career development and advancement

The accessibility needs of employees with disabilities are considered in all aspects of the employment relationship, including during performance management processes, career development or advancement opportunities, and in the event of redeployment. Individual accommodation plans are consulted, where they exist, as part of these process.