About the City of Chicago
Known for its incredible food, stunning architecture, and elevated train system, Chicago is one of the most celebrated and iconic places in America. But as the United States’ third-largest city, handling its growing population of 2.5 million people comes with challenges for municipal staff, and one issue in particular was hard to solve: finding an efficient and convenient method for customers to pay their bills in person.
Challenges:
- Limited locations and operational hours of official payment centers forced citizens to sacrifice time waiting in long lines
- Residents unable to visit a payment center resorted to using check cashing businesses, incurring high processing fees and penalties for late payments
Approach:
- Introduction of numerous self-serve payment kiosks in neighborhoods all over the city—many of which operate 24/7
- Seamless integration with the City’s existing source systems, allowing payments to be posted immediately and giving city staff access to all payment data post-transaction
- Average transaction time reduced to 60 seconds or less
Outcome:
Using Euna Payments, the City of Chicago introduced over 100 self-serve payment kiosks across multiple locations, streamlining in-person bill payment and reducing the average transaction time to 60 seconds or less. As a result, citizens are saving time and money.
Customers who want or need to pay in person can do so in locations near their homes. This ensures that all residents have equal access to stay current on their important bills. The Euna Payments kiosks provide our customers with real-time information about their balance, helping them to avoid fees and penalties.
Reshma Soni
City of Chicago Comptroller