Modernizing Local Government Payments: Strategies for Efficiency and Trust
Public agencies today are managing millions in resident payments, spanning property taxes to court fines and fees. When looking at business-like activities, constituent payments account for over 46% of the average local government’s total revenue, according to the Tax Policy Center. Modernizing local government payments is now a critical topic for finance teams and public sector leaders seeking efficiency and transparency.
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Our 2025 State of Public Payments and Reconciliation Report gathered responses from finance professionals across cities, counties, special districts, and other public agencies. We heard from a variety of leaders, from Finance Directors and Managers to Treasurers and Accountants, all giving direct insight into their current payment reconciliation process within their organization and their ideal future state.
By centralizing payment processes with payment solutions that offer inclusive options across multiple payment channels (including online, cash, kiosk, and in-person), agencies can relieve staff burdens, improve cash flow, and build greater trust with residents and taxpayers.
Euna addresses the Barriers to Payment Modernization: Budget constraints, vendor sprawl, and the assumption that system integration will be complex have long acted as barriers. However, there is a clear opportunity for agencies to move forward in digitization without the worry of these roadblocks.
When you modernize your local government payments process, you unify your payment systems to make collections easier for everyone involved, improve your overall productivity, and give multiple options to your residents for payments, such as online, cash, or kiosk.
Payment modernization is important for public finance teams because it reduces the tedious, manual workflows that many teams use today, minimizes the chance for error, and meets residents’ needs for better service.
Some of the challenges agencies face when modernizing payment systems are budget obstacles and implementation complexity. Agencies must closely research the expected ROI of a solution, as well as the ability for the solution to integrate seamlessly with other current solutions being used across the agency.
Payment systems that operate in a centralized format simplify reconciliation, increase cash flow, and build trust with residents by offering inclusive options for payments while improving transparency for stakeholders.
Typically, Finance Directors and Managers, Treasurers, and Accountants are involved in local government payment modernization. They lead these efforts within cities, counties, special districts, and other municipalities.
Learn how public agencies are maximizing payment collections with Euna Payments.
Working with [Euna Payments], we were able to think about the core infrastructure issues: both the PCI compliance and the money movement. We knew we needed to have something that supported the diversity of our departments. Now, we have seamless integration across different departments.”
Amit Thakkar
City/County of San Francisco
Our goal for the new technology is to ensure all our customers have easy, equitable access to pay their city-county bills, no matter how they choose to pay. We wanted a solution that also addressed ease of use for our staff, both for front-line cashiers and for behind-the-scenes personnel in finance and IT.”
Deputy Chief Information Officer
City and County of Denver
