ONLINE PAYMENTS
Delivering an Online Experience Your Constituents Will Keep Coming Back To
Offer the public sector’s most intuitive Government payment solutions to your community, making it easy for constituents to pay on time, reducing support calls, and driving digital adoption.
Drive More Payments, Trust, & Savings Online
Increase On-Time Payments
Encourage residents to pay on time with flexible digital options like auto-pay and stored wallets. These tools make it easy for residents to stay on top of bills while improving agency cash flow.
Drive Digital Adoption
Provide residents with an intuitive, trustworthy interface that feels familiar and easy to use, driving repeat use. Smoothly transition in-person customers to online with PayLink.
Cut Down on Support Costs
An intuitive user experience means fewer confused residents and fewer support calls. And when support is needed, Revenue Management makes it faster to find payment details, reducing call times.
Launch Online Payments with a Setup that Adapts to Your Agency
With Euna Payments, setup is effortless with seamless integration with the existing systems your departments use today. Fully city-branded and hosted at your own URL, Euna Online Payments delivers residents an experience they can fully trust.
- Sync to existing department payment experiences
- Build new payment experiences for departments needing to move to online
- Fully city-branded, at your own URL, for a seamless resident experience
Help Customers Quickly Locate & Pay Bills
Residents can find and pay bills across all agencies through a single public-facing portal or can create a login and save payment info. Real-time search links to source systems for a seamless account lookup and payment experience.
- A single public-facing portal, PayCenter, make payments easy to launch and simple to use
- A login-based Wallet experience makes it easy to make payments on time with auto-pay
- Real-time search instantly locates the right bill, department, or transaction
- Integrated across all departments so constituents can pay in one place
Deliver a Smooth Checkout Experience for Easy Payments
Residents can easily complete payments with a simple, directed checkout experience. Customers can even bundle multiple bills into one all-in-one shopping cart, making the process fast, familiar, and seamless.
- Combine multiple bills into a single, all-in-one shopping cart
- Deliver a smooth, intuitive checkout experience that builds trust and adoption
Give Residents Peace of Mind with Instant Receipts
Euna Online Payments provides immediate confirmation, emailed receipts, and the ability to view complete transaction history, ensuring residents trust every interaction. By making payment records easy to find, agencies reduce follow-up calls and give customers confidence in their financial experience.
- Instant confirmation and emailed receipts for peace of mind
- Complete transaction history available in Wallet’s History tab
- Cut down on support calls and free up staff time
Deliver Faster, More Effective Customer Support
Euna Online Payments gives staff instant access to all resident’s payment data across all departments in one place. Support teams can quickly view details, troubleshoot issues, and guide residents through solutions in real time.
- Staff can securely access a constituent’s Wallet experience to help resolve issues
- Quicker resolution reduces frustration and builds resident trust
- Support teams spend less time searching for information and more time helping
Consolidate Reporting and Simplify Reconciliation
Euna Payments centralizes reporting across all payment channels and departments, giving finance teams one place to view, analyze, and reconcile transactions. Automated posting to your general ledger and service systems eliminates manual posting tasks, ensuring accuracy and saving staff valuable time.
- Access intuitive, out-of-the-box reports through Revenue Management
- Automatically post payments to your general ledger, bank accounts, and service systems
- Cut down on manual reconciliation with real-time, audit-ready data
Hear From Our Customers
Learn how public agencies are maximizing payment collections with Euna Payments.
Working with [Euna Payments], we were able to think about the core infrastructure issues: both the PCI compliance and the money movement. We knew we needed to have something that supported the diversity of our departments. Now, we have seamless integration across different departments.”
Amit Thakkar
City/County of San Francisco
Our goal for the new technology is to ensure all our customers have easy, equitable access to pay their city-county bills, no matter how they choose to pay. We wanted a solution that also addressed ease of use for our staff, both for front-line cashiers and for behind-the-scenes personnel in finance and IT.”
Deputy Chief Information Officer
City and County of Denver
TRUST
Full City-Branding for Ultimate Trust and Adoption
Euna Online Payments feels like an extension of your own website, fully branded to your city, county, or agency. By providing a familiar, trusted experience, residents feel confident paying online, leading to higher adoption, more on-time payments, and fewer support calls.
- Use your agency’s custom domain, logo, and colors
- No “powered by” branding, just your trusted identity
- Consistent design creates a seamless resident experience
ADOPTION
PayLink: Move Residents from In-Person to Online Payments
PayLink helps staff members smoothly shift residents from paying in-person and over-the-phone to online. With the click of a button, residents are sent an email or text with a pre-built shopping cart, prompting them to complete the payment online.
- Improve digital adoption with a smooth transition to online payments
- Save staff time with an easy, one-click process
- Ability to sign-up for Wallet if desired
See Euna Payments In Action
Manage Every Payment Channel & Department in One Platform
Centralize every way your constituents pay into a single platform, giving your team visibility and control.
Cashiering
Provide staff with an easy, modern interface for in-person payments.
Kiosks
Offer 24/7 access for residents, increasing equity and on-time collections.
Online Payments
Make it simple for constituents to pay anytime, anywhere, on any device.
Revenue Management
Easily manage, forecast, and analyze revenue streams from all channels.
Integrations
Seamlessly connect with your existing systems to eliminate duplicate entry.
Security
Protect sensitive data with industry-leading PCI compliance, encryption, and safeguards.
Euna’s Full-Cycle Financial Suite
Stretching Budget Dollars At Each Step Of The Financial Lifecycle
PLAN
FUND
DELIVER
Budgets
Grants
Payments
Procurement
PLAN
FUND
DELIVER
Budget
Grant
Payment
Procurement
Euna’s Full-Cycle Financial Suite
Articles & Insights Picked For You
Frequently Asked Questions?
What makes Euna Online Payments different from other digital payment solutions?
Most online payment providers stop at card payments and generic portals. Euna Payments is fully city-branded, down to the url, and designed specifically for the public sector. The result is a trusted, intuitive experience that drives adoption, reduces support calls, and ensures no revenue is left behind.
How does Euna Payments increase on-time payments?
The platform offers tools like auto-pay, stored wallets, and more so residents can pay on time without added effort. By making payments simple and familiar, agencies improve cash flow while reducing the costs associated with chasing late bills.
Can agencies still support cash and in-person payments alongside online?
Yes. Euna Online Payments is on the same platform and integrates seamlessly with Euna’s kiosks, cashiering stations, and PayLink for phone transactions. This ensures you can collect from 100% of constituents—whether they prefer to pay online, in person, or by phone—while centralizing reporting across all channels.
How does PayLink work with Online Payments?
PayLink drives in-person and phone-in constituents to adopt Online Payments by sending residents a unique link to complete their payment online. This keeps sensitive data off your network, ensures PCI compliance, and encourages more constituents to transition to digital payments over time.
How does Euna Payments reduce support costs?
With a modern, intuitive design, residents find it easy to pay online without confusion, resulting in fewer support calls. And when calls do come in, staff can quickly pull up payment details through Revenue Management, shortening call times and freeing staff for higher-value work.