When it comes to modernizing public utility payments, it turns out cutting costs doesn’t have to mean cutting corners. In fact, more and more utility departments across North America are proving that with the right technology—like strategically placed, 24/7 payment kiosks that accept utility bill payments—they can improve service delivery while reducing operational expenses.
So how exactly are cities like Toledo and Las Vegas using payment kiosks to enhance service, streamline their payment process, and increase customer satisfaction? Let’s explore.
The Case for Payment Kiosks: Customer Convenience That Pays Off
Picture this: it’s 8 p.m. on a Tuesday. The city offices are closed, but a resident just got off work and needs to pay their property taxes. Instead of waiting until the next day (and possibly risking a late fee), they stop by a secure self-service kiosk, make their bill payment, and get an instant receipt. No waiting, no extra fees, no stress. Through the use of a bill payment kiosk, this customer can pay bills on their schedule. Plus, because payment kiosks accept cash payments, bill payers who don’t have access to traditional banking can use the method of payment that works best for them.
That’s the power of a payment kiosk. It extends service hours without extending payroll.
In Toledo, Ohio, the Department of Public Utilities recently debuted a new payment kiosk as part of a broader customer service modernization effort. The result? A measurable shift away from in-person transactions at legacy walk-in payment centers—so much so that the city plans to phase out those facilities by the end of 2025.
Real Results of Payment Kiosks: Savings in Action
For the Las Vegas Valley Water District (LVVWD), embracing payment kiosk technology was a strategic move to cut costs and streamline operations. By implementing four Euna Payments Kiosks, they saved $180,000 annually in staffing and operational costs.
The results speak volumes:
- 84% of payment kiosk users are repeat customers, indicating high satisfaction and usability.
- 1,500 average monthly transactions handled automatically and securely.
- Improved efficiency in staff workflows, enabling reallocation of resources to more complex service needs.
And it’s not just about money—it’s about security and modernization. By implementing a centralized Revenue Management system, LVVWD’s finance team now enjoys real-time payment tracking, simplified reconciliation, and reduced PCI compliance obligations, thanks to Euna Payments assuming responsibility for payment data security.
Why Public Utilities Love Payment Kiosks
For utility leaders navigating limited budgets, tight staffing, and rising expectations, kiosks offer a rare trifecta: cost savings, convenience, and control.
Here’s what makes kiosks a winning investment:
- 24/7 Access Without Extra Staffing: Kiosks work nights, weekends, and holidays so your team doesn’t have to.
- Supports All Payment Types: Cash, card, check — customers choose what works for them.
- Strategic Placement = Increased Adoption: Whether at a police station, public library, or drive through, kiosks meet people where they are.
- Security Built for Government: With PCI Level-1 compliance and real-time fraud monitoring, kiosks reduce both risk and liability.
Final Thoughts: Modernization That Pays for Itself
Kiosks aren’t just about saving a few bucks—they’re about redefining what accessible, efficient public service looks like. By adopting self-service solutions like Euna Payments Kiosks, public utilities can deliver modern convenience, protect public funds, and drive down the true cost of collection.
It’s not just a payment solution—it’s a public service revolution.
Ready to modernize your payment strategy?
Learn how Euna Payments can help your utility cut costs, boost access, and streamline revenue collection with secure, self-service kiosks.
Euna Solutions, a leader in government technology, designs, builds, delivers, and supports trusted procurement, payments, grants management, and budgeting software for the public sector.