Key Challenges:
- For in-person bill payments, residents were required to travel to multiple locations.
- Businesses started to skip payments because high value checks were difficult to process.
- Each city department operated with different backend systems making revenue collection and reporting extremely difficult.
Key Results:
- 4 integrations were completed within 4 months.
- 5 city agencies were onboarded quickly to the secure, cloud-based platform.
- 4 source system integrations.
- The city now averages 1,000 transactions per month.
Bellevue is a city located outside of Seattle, Washington with nearly 150,000 residents. With numerous public services available throughout the city, Bellevue prioritizes access and convenience for all of their residents.
The Challenge: Remove the burden of making payments to the City
The Solution: Integrating a cloud-based solution to multiple backend systems for a stronger customer experience
“The launch of the new Cashiering solution equips our staff with an exceptional tool to service Bellevue residents wanting to pay their bills in person. And integrating this solution across other agencies centralizes and simplifies the payment and reconciliation process for everyone.”
Results: More convenient payment options and easier payment processing
Euna Payments: Cashiering has made a significant impact on Bellevue residents and staff. The increase in flexibility allows residents to make a payment at whichever office is most convenient for them and allows cashiers to accept payments more easily. Furthermore, Revenue Management, Euna Payments’ back-office offering, significantly simplifies processes for staff, ensuring steady, timely, and accurate revenue collection. The cashiering solution hardware can be shared by multiple cashiers, allowing Bellevue to reduce the number of cashiering stations, resulting in significant cost savings for the city.
Euna Cashiering provides a convenient, accessible option for Bellevue residents that prefer to make their bill payments in person. The point of sale software provides city staff with a user-friendly interface and back-office reporting tool to easily manage transactions. Euna Payments technology allows Bellevue to easily add additional departments onto the Cashiering solution and enables them to add additional payment channels including kiosks ad online payments in the future.
Integrate convenient and accessible cashiering for your city with Euna Payments.
Learn how Euna Payments can offer residents and businesses a smoother payment process while centralizing payment reporting for back-end administrative staff. Talk to one of our experts today!
