If you’re responsible for collecting payments—whether for taxes, licenses, permits, or public services—you already know that delays and missed deadlines aren’t just inconvenient. They come at a cost: in time, in staff resources, and in budget predictability.
What’s often overlooked is one of the most powerful levers you can pull to improve on-time payments: user experience.
In today’s digital world, user expectations are higher than ever. People are accustomed to best in class e-commerce simplicity and responsive design. When it comes to paying online, constituents want the same ease—and they won’t tolerate friction.
So, how much does design really matter? Let’s look at the numbers.
The ROI of a Clean, Clear UX
✅ 88% of users are less likely to return to a site after a bad experience
That means a clunky or confusing interface doesn’t just affect one payment—it damages trust and reduces long-term engagement.
✅ A seamless UX across all devices is essential to 83% of users
Most users now interact with websites across phones, tablets, and desktops. If your payments page isn’t responsive and intuitive across all platforms, you’re putting barriers in the way.
✅ A well-executed UX design can triple conversion rates
In payment terms, that’s the difference between 30% of users completing their payments online… and 90%.
✅ 39% of users will stop engaging entirely if loading takes too long
Speed isn’t a “nice to have”—it’s foundational. When your payment page loads fast and works intuitively, you reduce abandonment and drive on-time action.
✅ Every $1 invested in UX returns $100
That’s a staggering 9,900% ROI. When you think about the time saved from fewer support calls, the reduced cost of late payment follow-ups, and the improved cash flow from on-time remittances, the math adds up quickly.
Why Payments Pages Are Ground Zero for UX Investment
Your payments page isn’t just a utility. It’s a constituent touchpoint. It’s often one of the most visited parts of your website—and one of the most emotionally charged.
People don’t like paying bills. But they really don’t like jumping through hoops to do it.
With a modern, responsive, and streamlined interface, you can:
- Make it crystal clear how to sign-up for auto-pay
- Reduce user confusion and calls to your office
- Increase the likelihood of one-time and recurring payments being made on time
- Demonstrate transparency and care in your public-facing systems
- Make payments accessible for all constituents
Introducing PayCenter
We’ve taken all of this into account in the design of our new Online Payments PayCenter. With a clear, modern UI, your constituents will:
- See all possible payments to make to your agency in one place
- Navigate a seamless, step-by-step payment flow
- Get receipts and confirmations that keep them informed
- Experience faster load times and zero guesswork
The result? Fewer late payments, reduced manual effort, and a better experience for everyone.
Ready to see it in action?
Book a demo and see how your agency can boost ROI—and on-time payments—with a design that works for the people you serve.
Euna Solutions, a leader in government technology, designs, builds, delivers, and supports trusted procurement, payments, grants management, and budgeting software for the public sector.
