Alabama Power customers can now pay electricity and water bills 24/7 with self-service technology
December 1, 2020 – Euna Solutions® a leading provider of purpose-built, cloud-based solutions for the public sector, today announced that Alabama Power has deployed its payments offering, Euna Payments, to offer secure, contactless payment kiosks in Mobile and Montgomery, Alabama. These new one-stop kiosks enable residents to pay electricity and water bills 24/7, providing a safe, convenient way to manage utility accounts in person — while reducing operational burdens for utility providers.
Alabama Power has worked in partnership with Euna Payments to deploy 80 kiosks in 36 locations state-wide. In 2019, the utilities provider made payments available for Montgomery Water Works on the six kiosks in its local business office. In the year following deployment of the kiosks, they were responsible for more than 30% of Montgomery Water Works’ total monthly in-person transactions.
Building on the success of that program, in October 2020 the utility provider added Mobile Area Water & Sewer System (MAWSS) payment applications to 11 kiosks in four payment centers that span the greater Mobile metro area. from Euna Payments enable government agencies and utility providers to provide shared customers the ability to pay bills for multiple utilities in a single visit, creating efficiencies for customers on the go.
“Alabama Power provides our customers more convenient self-service options to manage their accounts than ever before, and these new partnerships help our customers easily pay multiple bills at one stop,” said Alvis Wright, Alabama Power Marketing Program Manager.
The new service locations double the size of the MAWSS in-person payment region and offer customers convenient payment options in their own neighborhoods. The self-service kiosks offer a secure option for customers who want a convenient way to pay multiple utility bills in-person.
“We currently accept 15,000 in-person payments per month, but the ongoing pandemic has made that process more difficult for our customers and our employees,” said Bud McCrory, Assistant Director of Administration at MAWSS. “These kiosks are making transactions easier, safer, and more efficient, with added flexibility to make payments when and how it’s most convenient. We’re excited to work with Alabama Power and Euna Payments to make this option available to Mobile residents.”
Euna Payments has seen an increase in kiosk usage with clients nationwide during the coronavirus pandemic, demonstrating the consistent demand for a secure and reliable means of paying utility bills in person. The one-stop kiosks allow residents to make contactless payments in-person by cash, card, or check, while adhering to social distancing protocols.
“This initiative with Alabama Power reflects our mission to help public sector and utility organizations deliver modern, user-friendly payment experiences that meet residents where they are,” said Greg Weppler, Euna Payments Product Director at Euna Solutions. “With Euna Payments’ secure self-service technology, customers in Mobile and Montgomery can pay multiple bills in a single visit, at any time, with the confidence their transactions are quick, safe, and easy. It’s about combining convenience with efficiency to better serve communities.”
To learn more about Euna Payments visit https://eunasolutions.com/solutions/payments/
About Euna Solutions
Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com.
Media contact:
Michael Tebo
Gabriel Marketing Group (for Euna Solutions)
Phone: 703-829-6089
Email: [email protected]