Tacoma Public Utilities Re-engages 6,000 Patrons with Improved Customer Experience Using Euna Payments Kiosks.
About Tacoma Public Utilities
Tacoma Public Utilities (TPU) is a publicly owned utility that operates as the largest city department in the City of Tacoma, Washington. TPU provides its more than 180,000 customers with electric and water utilities as well as environmental services, including surface water, wastewater, and solid waste services.
Challenges
- Struggling with unreliable and outdated kiosks with extensive maintenance issues
- Decrease in kiosk usage due to persistent maintenance issues
- Constantly repairing broken down machines
We wanted someone that was committed to the kiosk space, someone that was committed to making sure that we were successful. And we found that in Euna Payments.
Mike Hill
Senior Customer Services Manager
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